Sarah and William discuss problems in presenting to senior managers. They talk about cultural differences and finding root causes. They want to improve communication as a cashier.
Vocabulary:
Nervous: Feeling worried or afraid about something.
Culture: The ideas and habits of a group of people.
Root cause: The main reason something happens.
Tone: The way words sound to show meaning or feeling.
Patient: Able to wait calmly without getting angry.
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