English Lessons

Vocabulary Flashcards and Quiz of Handling Customer Complaints After a Service Failure – English for Brand Manager – Medium Level

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by

Michael Carter
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Refund
Money given back for a problem.
Delay
When something happens later than planned.
Complaint
A statement about a problem or bad service.
Service
Work done to help customers.
Improve
To make something better.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Refund
Delay
Complaint
Service
Improve
Work done to help customers.
When something happens later than planned.
A statement about a problem or bad service.
To make something better.
Money given back for a problem.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Refund” mean?
4. What does “Delay” mean?
5. What does “Complaint” mean?
6. What does “Service” mean?
7. What does “Improve” mean?

Practice more with this lesson: