English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints with a Difficult Client โ€“ English for Brand Manager โ€“ Advanced Level

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by

Michael Carter
in
Complaint
A statement about something wrong or bad.
Refund
Money given back for a returned product.
Replacement
A new item given instead of a broken one.
Confirm
To make sure or say something is true.
Quality
How good or bad something is.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Refund
Replacement
Confirm
Quality
Money given back for a returned product.
How good or bad something is.
To make sure or say something is true.
A new item given instead of a broken one.
A statement about something wrong or bad.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œRefundโ€ mean?
5. What does โ€œReplacementโ€ mean?
6. What does โ€œConfirmโ€ mean?
7. What does โ€œQualityโ€ mean?

Practice more with this lesson:


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