English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints with a Difficult Client – English for Brand Manager – Advanced Level

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by

Michael Carter
in
Complaint
A statement about something wrong or bad.
Refund
Money given back for a returned product.
Replacement
A new item given instead of a broken one.
Confirm
To make sure or say something is true.
Quality
How good or bad something is.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Refund
Replacement
Confirm
Quality
To make sure or say something is true.
Money given back for a returned product.
A statement about something wrong or bad.
A new item given instead of a broken one.
How good or bad something is.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Refund” mean?
5. What does “Replacement” mean?
6. What does “Confirm” mean?
7. What does “Quality” mean?

Practice more with this lesson:


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