English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints After Service Failure โ€“ English for Brand Manager โ€“ Advanced Level

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by

Michael Carter
in
Complaint
A statement that something is wrong or not satisfactory.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a loss or problem.
Follow-up
An action to check or continue after an earlier event.
Trust
Belief in the honesty or reliability of someone or something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
Follow-up
Trust
An action to check or continue after an earlier event.
A statement that something is wrong or not satisfactory.
Belief in the honesty or reliability of someone or something.
Something given to make up for a loss or problem.
To say sorry for a mistake or problem.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œComplaintโ€ mean?
4. What does โ€œApologizeโ€ mean?
5. What does โ€œCompensationโ€ mean?
6. What does โ€œFollow-upโ€ mean?
7. What does โ€œTrustโ€ mean?

Practice more with this lesson:


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