English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints After Service Failure – English for Brand Manager – Advanced Level

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by

Michael Carter
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Complaint
A statement that something is wrong or not satisfactory.
Apologize
To say sorry for a mistake or problem.
Compensation
Something given to make up for a loss or problem.
Follow-up
An action to check or continue after an earlier event.
Trust
Belief in the honesty or reliability of someone or something.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Apologize
Compensation
Follow-up
Trust
Something given to make up for a loss or problem.
To say sorry for a mistake or problem.
An action to check or continue after an earlier event.
Belief in the honesty or reliability of someone or something.
A statement that something is wrong or not satisfactory.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Apologize” mean?
5. What does “Compensation” mean?
6. What does “Follow-up” mean?
7. What does “Trust” mean?

Practice more with this lesson: