Fixing a Service Problem – English for Brand Manager – Easy Level

James talks to Olivia about a problem with a customer’s order. He teaches her how to fix it. They plan a good solution to help the customer.

🎧 Fixing a Service Problem
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Vocabulary:

Order: A request to buy something

Product: An item made to sell

Apologize: Say sorry for a mistake

Gift: Something given to show care

Customer: A person who buys goods


Practice more with this lesson:


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