Laura and Daniel discuss how to write an email to a VIP customer. They focus on apologizing and offering compensation. This helps keep good customer relationships.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Vip: A very important person or customer.
Delay: When something happens later than planned.
Polite: Showing good manners and respect.
Practice more with this lesson:
