Robert and Sophia discuss how to handle a VIP customer. They focus on asking follow-up questions. This helps the team understand the customer’s needs better.
Vocabulary:
Vip: A very important person
Follow-up: An additional question or action after the first one
Blockchain: A secure system to record information
Capacity: The amount something can hold or handle
Timeline: A plan showing when tasks should be done
Practice more with this lesson:
