Sarah and Michael discuss a problem with a client. They talk about apologizing and offering compensation. They want to keep the client happy.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Delay: When something happens later than planned.
Client: A person who buys services or products.
Professional: Showing skill and good behavior at work.
Practice more with this lesson:
