Laura and Kevin discuss a recent service failure. They talk about how to handle customer complaints. They decide to delegate tasks to fix the problem quickly.
Vocabulary:
Complaint: A statement about a problem or fault.
Delegate: To give tasks or responsibilities to others.
Service failure: When a service does not work as expected.
Blockchain: A system for recording information securely.
Prevention: Actions taken to stop something bad from happening.
Practice more with this lesson:
