Paul and Sarah discuss how to handle complaints quickly. They work as biologists and face tight deadlines. Paul gives Sarah step-by-step advice to manage the situation well.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Deadline: The time by which something must be done.
Urgent: Needing quick action or attention.
Focus: To give attention to something important.
Simple: Easy to understand or do.
Practice more with this lesson:
