Daniel, a biologist, speaks with Laura, a VIP customer. She has a problem with a product. Daniel apologizes and offers a solution to fix it.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Sample: A small part taken to test or study.
Error: A mistake or wrong action.
Trust: Belief in someone’s honesty or ability.
Practice more with this lesson:
