Sophia and Mark discuss a problem with a lab service. Sophia is unhappy and wants to escalate the issue. They talk about the next steps to solve the problem.
Vocabulary:
Escalate: To raise a problem to a higher level for help
Delay: When something happens later than expected
Compensation: Something given to make up for a problem
Timeline: A schedule of when things should happen
Documentation: Written records or proof of events
Practice more with this lesson:
