Closing a Customer Inquiry During a System Outage – English for Biologist – Easy Level

Laura, a biologist, helps David with his questions. The system is down, so Laura ends the call politely. They agree to talk again later.

🎧 Closing a Customer Inquiry During a System Outage
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Vocabulary:

System: A set of connected parts working together.

Outage: A time when a system is not working.

Patience: The ability to wait without getting angry.

Email: A way to send messages using the internet.

Polite: Showing good manners and respect to others.


Practice more with this lesson:


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