Vocabulary Flashcards and Quiz of Handling Customer Complaints at the Bank – English for Bank Teller – Medium Level

Compensation
Money given for a problem or loss.
Apologize
To say sorry for a mistake.
Complaint
A statement about something wrong or bad.
Account
A record of money in a bank.
Team
A group of people working together.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Compensation
Apologize
Complaint
Account
Team
To say sorry for a mistake.
A record of money in a bank.
A group of people working together.
Money given for a problem or loss.
A statement about something wrong or bad.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Compensation” mean?
4. What does “Apologize” mean?
5. What does “Complaint” mean?
6. What does “Account” mean?
7. What does “Team” mean?

Practice more with this lesson:


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