Vocabulary Flashcards and Quiz of Handling Complaints with a Difficult Client – English for Bank Teller – Easy Level

Complaint
A statement that something is wrong
Fee
Money paid for a service
Statement
A report of bank transactions
Service
Work done to help someone
Account
A record of money in a bank

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Fee
Statement
Service
Account
A report of bank transactions
Money paid for a service
A statement that something is wrong
A record of money in a bank
Work done to help someone

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Fee” mean?
5. What does “Statement” mean?
6. What does “Service” mean?
7. What does “Account” mean?

Practice more with this lesson:


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