Vocabulary Flashcards and Quiz of Handling Complaints by Clarifying Expectations with a Difficult Client – English for Bank Teller – Advanced Level

Fee
A fixed charge for a service.
Balance
The amount of money in an account.
Waived
To cancel a fee or rule.
Appointment
A scheduled meeting at a set time.
Complex
Not simple; having many parts.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Fee
Balance
Waived
Appointment
Complex
A fixed charge for a service.
To cancel a fee or rule.
The amount of money in an account.
Not simple; having many parts.
A scheduled meeting at a set time.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Fee” mean?
4. What does “Balance” mean?
5. What does “Waived” mean?
6. What does “Appointment” mean?
7. What does “Complex” mean?

Practice more with this lesson:


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