Vocabulary Flashcards and Quiz of Handling Complaints by Clarifying Expectations with a Difficult Client โ€“ English for Bank Teller โ€“ Advanced Level

Fee
A fixed charge for a service.
Balance
The amount of money in an account.
Waived
To cancel a fee or rule.
Appointment
A scheduled meeting at a set time.
Complex
Not simple; having many parts.

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Fee
Balance
Waived
Appointment
Complex
The amount of money in an account.
To cancel a fee or rule.
A scheduled meeting at a set time.
A fixed charge for a service.
Not simple; having many parts.

Drag the cards on the right so each lines up with the correct item on the left.

3. What does โ€œFeeโ€ mean?
4. What does โ€œBalanceโ€ mean?
5. What does โ€œWaivedโ€ mean?
6. What does โ€œAppointmentโ€ mean?
7. What does โ€œComplexโ€ mean?

Practice more with this lesson:


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