Vocabulary Flashcards and Quiz of Escalating an Issue with a Difficult Client - English for Bank Teller - Medium Level

Escalate

To raise a problem to a higher level

Issue

A problem or concern

Manager

A person in charge of others

Account

A record of money in a bank

Upset

Feeling unhappy or angry

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings

Escalate

Issue

Manager

Account

Upset

A person in charge of others

To raise a problem to a higher level

Feeling unhappy or angry

A record of money in a bank

A problem or concern

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Escalate” mean?

4. What does “Issue” mean?

5. What does “Manager” mean?

6. What does “Account” mean?

7. What does “Upset” mean?

Vocabulary Flashcards and Quiz of Escalating an Issue with a Difficult Client – English for Bank Teller – Medium Level