Daniel trains Laura on how to handle customer objections. He shows her how to manage many tasks at the same time. They practice staying calm and helpful.
Vocabulary:
Objection: A reason given to disagree or refuse.
Prioritize: To decide which tasks are most important.
Calm: Not angry or upset; peaceful.
Alternative: Another choice or option.
Polite: Showing good manners and respect.
Practice more with this lesson:
