Mia and John discuss performance reviews at the bank. They talk about resource limits and how to handle issues. The conversation shows how to manage problems carefully.
Vocabulary:
Escalate: To raise or increase the seriousness of a problem
Resources: Supplies or support needed to do a job
Performance: How well someone does their work
Document: To write down information for records
Overwhelmed: Feeling unable to manage because of too much work
Practice more with this lesson:
