Kevin and Emma discuss problems in a bank presentation. They want to find the root cause of communication issues. They prepare to talk to senior management.
Vocabulary:
Confused: Unable to understand or think clearly.
Culture: The ideas, customs, and social behavior of a group.
Technical: Related to a special subject or skill.
Feedback: Advice or information about how well something is done.
Simplify: To make something easier to understand or do.
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