David trains Olivia on how to explain complex archive issues. They practice reassuring a worried client. Olivia learns to stay calm and clear.
Vocabulary:
Archivist: A person who manages and cares for records.
Reassure: To say something to make someone feel less worried.
Concern: A feeling of worry about something.
Records: Documents or files that keep information.
Update: To give new information about a situation.
Practice more with this lesson:
