Kevin and Jessica discuss how to summarize key points during a performance review. They focus on dealing with a VIP customer in an archive setting. The goal is to improve service and communication.
Vocabulary:
Archivist: A person who manages and preserves important documents.
Vip: A very important person who needs special attention.
Summarize: To give a short statement of the main points.
Polite: Showing good manners and respect to others.
Feedback: Information about how well someone did a task.
Practice more with this lesson:
