Robert and Jessica discuss how to manage urgent requests at the archive. They talk about when to escalate problems during feedback sessions. The goal is to improve their work process.
Vocabulary:
Escalate: To raise a problem to a higher level for help.
Urgent: Needing quick attention or action.
Feedback: Information about how well something is done.
Archive: A place where records and documents are stored.
Delay: To make something happen later than planned.
Practice more with this lesson:
