James and Laura work as archivists. They talk about a client who is unhappy. They try to solve the problem together.
Vocabulary:
Archivist: A person who keeps and organizes records.
Client: A person who uses services or buys goods.
Records: Documents or files that keep information.
Objection: A reason to disagree or complain.
Professional: Showing skill and good behavior at work.
Practice more with this lesson:
