Emily is an archivist talking to Daniel, a hard client. They discuss problems with a service. Emily tries to solve Daniel’s concerns calmly.
Vocabulary:
Archivist: A person who manages and stores important documents
Objection: A reason for disagreeing or opposing something
Prioritize: To treat something as more important than other things
Progress: Movement toward a goal or improvement
Process: A series of actions to achieve a result
Practice more with this lesson:
