Linda and Kevin work as archivists. They discuss how to write emails to handle objections during busy hours. They want to keep customers happy and save time.
Vocabulary:
Objection: A reason for disagreeing or complaining.
Apologize: To say sorry for a mistake.
Patience: The ability to wait calmly.
Solution: An answer to a problem.
Polite: Showing good manners and respect.
Practice more with this lesson:
