Kevin is an archivist. Laura has a complaint but her request is unclear. Kevin tries to understand by summarizing her points.
Vocabulary:
Archivist: A person who manages and keeps records or files.
Complaint: A statement about a problem or dissatisfaction.
Summarize: To give a short statement of the main points.
Unclear: Not easy to understand or not clear.
Request: An act of asking for something politely.
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