Emily and Paul discuss a complaint about missing files. Emily apologizes and offers a solution. They also talk about the progress of previous archive work.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a loss or problem.
Archive: A place where important records are stored.
Follow up: To check or continue work after a previous action.
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