Emma is an archivist who helps customers with complaints. She asks questions to understand problems. She works with different teams to solve issues.
Vocabulary:
Complaint: A statement that something is wrong or not satisfactory.
Archive: A place where records or files are stored.
Coordinate: To work together with others to do something.
Follow-up: An action taken to check or continue something.
Access: The ability to enter or use something.
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