Laura, an archivist, meets with clients after a service problem. She apologizes and offers compensation. They talk about how to fix the issue and keep good relations.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Compensation: Something given to make up for a loss or problem
Delay: When something happens later than planned
Discount: A reduction in price
Trust: Belief that someone will do what is right
Practice more with this lesson:
