Sarah and Michael discuss how to write emails during a system outage. Sarah gives simple steps to help Michael. They want to keep customers informed clearly.
Vocabulary:
Outage: A time when a system is not working.
Email: A message sent by computer or phone.
Apologize: To say sorry for a problem.
Patient: Able to wait without anger.
Fix: To repair or solve a problem.
Practice more with this lesson:
