Michael and Linda discuss a recent negative feedback from a client. They explore how to understand and respond to it carefully. The conversation shows how culture affects communication in architecture.
Vocabulary:
Feedback: Information about how good or bad something is.
Culture: The ideas, customs, and social behavior of a group.
Concerns: Worries or problems someone has.
Consultant: A person who gives expert advice.
Document: To write down information carefully.
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