Mark, an architect, faces an emergency with a difficult client, Olivia. He must guide her calmly through the steps to fix a building problem. The conversation shows how to stay professional and clear.
Vocabulary:
Evacuate: To move people out of a dangerous place
Emergency: A serious or dangerous situation that needs quick action
Procedure: A set way of doing something
Temporary: Lasting for a short time only
Priority: Something that is very important and must be done first
Practice more with this lesson:
