Handling Complaints with a VIP Customer – English for Architect – Easy Level

James is an architect. He helps Emma, a VIP customer. They talk about solving a problem step by step.

🎧 Handling Complaints with a VIP Customer
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Vocabulary:

Architect: A person who designs buildings.

Design: A plan or drawing of something.

Problem: A situation that needs to be fixed.

Review: To look at something carefully.

Drawing: A picture made to show a plan.


Practice more with this lesson:


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