Handling Complaints with a Difficult Client – English for Architect – Medium Level

Daniel is an architect. He is talking with Emma, a client. They discuss scheduling problems and complaints.

🎧 Handling Complaints with a Difficult Client
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Vocabulary:

Concerns: Worries or problems someone has

Schedule: A plan of when things happen

Delays: Times when something is late

Updates: New information about progress

Review: To look at something carefully


Practice more with this lesson:


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