Anna and John talk about a system outage. Anna asks questions to understand the problem. They discuss how to fix it and help the customer.
Vocabulary:
Outage: A time when a system is not working.
Database: A place where data is stored and managed.
Backup: A copy of data used if the main one fails.
Update: A change made to improve or fix software.
Restore: To bring something back to its normal state.
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