Sarah and Kevin talk about handling complaints. They discuss how to set priorities and follow up on work. They want to solve problems quickly and well.
Vocabulary:
Complaint: A statement about a problem or issue.
Priority: Something that is more important than others.
Follow up: To check or continue work after a first step.
Bug: An error or problem in software.
Urgent: Needing quick attention or action.
Practice more with this lesson:
