Sophia is an advertising manager. She talks to David about handling complaints. They need to decide which problems to fix first.
Vocabulary:
Complaint: A statement that something is wrong or not good.
Priority: Something that is more important than other things.
Urgent: Needing quick action or attention.
Transparency: Being open and honest about information.
Resources: Supplies or help available to do a job.
Practice more with this lesson:
