Escalating a Complex Issue Over the Phone – English for Advertising Manager – Advanced Level

Sarah, an advertising manager, calls Daniel to discuss a problem. The issue is complex and needs urgent attention. Sarah explains the problem and asks for help.

🎧 Escalating a Complex Issue Over the Phone
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Vocabulary:

Escalate: To raise a problem to a higher level for help

Campaign: A series of actions to promote a product or idea

Urgent: Needing quick attention or action

Issue: A problem or matter that needs to be dealt with

Support: Help or assistance with a problem


Practice more with this lesson:


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