Discussing a Service Failure Over the Phone – English for Advertising Manager – Medium Level

Paul calls Emily to talk about a problem with a recent service. They discuss what went wrong and how to fix it. They want to improve their work together.

🎧 Discussing a Service Failure Over the Phone
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Vocabulary:

Audience: The group of people who see or hear something

Campaign: A planned series of actions to achieve a goal

Service: Work done to help someone or a company

Complain: To say that something is wrong or bad

Review: To look at something carefully to make changes


Practice more with this lesson:


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