Mark and Jessica discuss how to end an email politely. They want to fix a misunderstanding with a client. They focus on clear and respectful language.
Vocabulary:
Apologize: To say sorry for a mistake or problem
Misunderstanding: A failure to understand something correctly
Professional: Showing skill and good manners at work
Clarify: To make something clear or easier to understand
Cooperation: Working together to achieve a goal
Practice more with this lesson:
