Paul trains new staff on how to handle a system outage. He shows how to apologize and offer compensation to customers. This helps keep customers happy.
Vocabulary:
Apologize: To say sorry for a mistake or problem.
Compensation: Something given to make up for a problem.
Outage: A time when a system is not working.
Patience: The ability to wait calmly without getting angry.
Inconvenience: A problem or trouble caused to someone.
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