Vocabulary Flashcards and Quiz of Handling Difficult Client Emails by Finding Root Causes – English for Actor – Advanced Level

Root cause
The main reason for a problem
Complaint
A statement that something is wrong
Follow up
To check or continue communication later
Technical
Related to special skills or knowledge
Confuse
To make someone unable to understand

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Root cause
Complaint
Follow up
Technical
Confuse
To check or continue communication later
Related to special skills or knowledge
A statement that something is wrong
The main reason for a problem
To make someone unable to understand

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Root cause” mean?
4. What does “Complaint” mean?
5. What does “Follow up” mean?
6. What does “Technical” mean?
7. What does “Confuse” mean?

Practice more with this lesson:


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