English Lessons

Vocabulary Flashcards and Quiz of Handling Complaints After a Service Failure – English for Actor – Advanced Level

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by

Michael Carter
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Complaint
A statement about a problem or bad service
Priority
Something that is more important than other things
Service failure
When a service does not work as expected
Urgent
Needing quick action or attention
Process
A series of steps to do something

Click a card to flip it and reveal the meaning.

2. Match the words with their meanings
Complaint
Priority
Service failure
Urgent
Process
A statement about a problem or bad service
Needing quick action or attention
A series of steps to do something
When a service does not work as expected
Something that is more important than other things

Drag the cards on the right so each lines up with the correct item on the left.

3. What does “Complaint” mean?
4. What does “Priority” mean?
5. What does “Service failure” mean?
6. What does “Urgent” mean?
7. What does “Process” mean?

Practice more with this lesson: