Kevin meets with Sophia, a client who is upset. He listens carefully and tries to calm her. They talk about the problem and find a solution.
Vocabulary:
Client: A person who buys goods or services.
Frustration: Feeling upset because something is wrong.
Refund: Money given back for a bad product.
Patient: Able to wait calmly without anger.
Solution: A way to fix a problem.
Practice more with this lesson:
