Olivia and James discuss a recent performance review. They talk about a difficult client and how to handle the situation. They want to improve their work with this client.
Vocabulary:
Client: A person who buys services or goods.
Concerns: Worries or problems someone has.
Feedback: Advice or opinions about work.
Patient: Able to stay calm and wait.
Summary: A short statement of main points.
Practice more with this lesson:
