Emma and Kevin talk about handling complaints and busy schedules. They work together to solve problems. They need to manage many tasks at the same time.
Vocabulary:
Complaint: A statement that something is wrong or bad.
Schedule: A plan of times for events or tasks.
Client: A person who uses services or buys goods.
Multitasking: Doing many tasks at the same time.
Organize: To arrange things in a clear order.
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