Anna and Michael are actors practicing how to end a talk with a hard client. They want to stay calm and polite. They try to solve the problem well.
Vocabulary:
Client: A person who buys a service or product.
Complain: To say you are not happy about something.
Polite: Showing good manners and respect.
Calm: Not angry or upset.
Professional: Behaving in a responsible and respectful way at work.
Practice more with this lesson:
