Emma and Robert discuss how to work well with a VIP customer. They want to make sure the customer is happy. They talk about clear communication and understanding needs.
Vocabulary:
Expectations: What someone thinks will happen or wants
Impression: The feeling or idea someone gets about you
Polite: Showing good manners and respect
Patient: Able to wait without getting angry
Clarify: To make something clear or easy to understand
Practice more with this lesson:
