Michael trains Mia on how to apologize to customers. They discuss what to do if the company has limited resources. Mia learns how to offer compensation politely.
Vocabulary:
Apologize: To say sorry for a mistake.
Compensation: Something given to make up for a problem.
Resource: Something useful that helps to do a job.
Polite: Showing good manners and respect.
Reasonable: Fair and sensible.
Practice more with this lesson:
